The assignment: “Describe the impact of the following ITS components on the bus operator.”
The class: Transportation Management
Background: Intelligent Transportation System (ITS) is the application of computers and electronics to vehicles, highway and transit systems to improve the efficiency, effectiveness and safety of the systems. Many elements of ITS are “behind the scenes” (like centralized dispatching or traffic monitoring), and others are “front line,” in view of the users or customers (like Bus Tracker/NextBus or paying a fare with a proximity card). Some of these elements will have an impact on the bus operator themselves. In this assignment I describe what those impacts are, organizing the short paper by each element and their intrinsic advantages and disadvantages.
The following Intelligent Transportation System components each have multiple advantages (A) and disadvantages (D) for the bus operator (driver).
- In-Vehicle Automated Announcements
- Transit Signal Priority
- Security Cameras
- Emergency Alarm
- Centralized Dispatch
- Internet “Bus Tracker”
In-Vehicle Automated Announcements
A: This component allows the operator to concentrate on driving the bus as well as the safety and comfort of the passengers. It may reduce the stress of the operator because they are no longer responsible for keeping track of the street names, activating the public address system, and announcing stops.
D: Some bus operators, particularly those who have been with the company for a long time and own embrace certain traditions, may feel this technology is a way to make their job obsolete. Some bus operators may feel it erodes the personal relationship bus operators have with their customers. Others may feel that announcing stops required a certain skill on which they could compare or compete with others; new bus operators won’t develop this skill or find alternate ways to develop customer relationships.
Transit Signal Priority (TSP)
A: This component can reduce the tedium of a bus operator’s job of accelerating and decelerating because the bus can sustain higher speeds and stop less often (at signals, but passenger stops) when it is given priority at traffic signals.
D: This component may eliminate the bus operator’s job. If the transit agency can operate fewer buses on a route with TSP at the same headways and level of passenger convenience, bus operators could be reassigned to other routes, or laid off completely. Operating a bus at a higher speed could increase the potential for traffic collisions without having time to adapt or appropriate training.
A: Security cameras can help protect the bus operator in case of an on-board incident that harms them by either exonerating them, rewarding them for their exemplary behavior in handling the incident, or by assisting law enforcement and prosecutors in pursuing justice against the perpetrator.
D: Recordings may catch bus operators not performing as required and could be used against them in disciplinary proceedings.
A: The emergency alarm has the capability of calling for help from the agency’s control center and from local law enforcement to come to the aid of the bus and operator. Depending on the simplicity of activating the alarm, this ITS component has the potential to speed aid to the bus operator and allow the operator to concentrate on the incident at hand instead of spending time communicating to the dispatcher; the incident could be crucial requiring the bus operator’s full attention.
D: Agency management may feel that the presence of an emergency alarm reduces the need for law enforcement or security patrols on buses while the bus operators would prefer to have a high level of security patrol to deter vandalism or potential criminal incidents that either harm the operator or their customers. To ensure this ITS component doesn’t influence an increase in crimes, the agency must base any decision about change in the level of law enforcement and security patrols on factual data and studies and collaborate with all parties (bus operators included) about recommendations or proposals.
A: This component provides a single point of communication, to and from which all messages will be sent. The bus operator will most likely communicate with a single person (or staff position) at the control center, who will be responsible for answering the operator’s questions en route, handling emergencies by calling the appropriate personnel, and ordering live route or operation changes.
D: The bus operator may have a poor relationship or lack camaraderie with their assigned dispatcher that might place a strain on the effective operation of the bus and the route. For example, the bus operator might not fully follow the dispatcher’s directions if there exists a mutual or one-sided distrust or dislike. However, this would most likely have a negative impact on the bus operator’s performance rating.
Internet “Bus Tracker”
A: The “Bus Tracker” system is based on automated vehicle location (AVL) technology, which includes a geographic positioning system (via satellite) to pinpoint the bus’s exact location. AVL can create a timeline of the bus’s travel and identify the times at which the bus stopped and started. The data from this timeline could be used as evidence to exonerate the bus operator in an incident in a situation where a customer or other person accuses the bus or its operator of doing something wrong.
D: The Bus Tracker could also be used against the bus operator by showing evidence that they did do something wrong. The timeline data (which would show schedule adherence and could identifying running ahead or behind) can be used as a measure of the operator’s work performance and serve as evidence in disciplinary proceedings. AVL could also determine if the bus operator took an unscheduled break or went off the route.
Additionally, I see a case where customers who follow and come to depend on the Bus Tracker website are influenced by their dependence to change their relationship with the bus operator or the transit agency. For example, if the Bus Tracker displays inaccurate time information (one time, or consistently), the customer may become upset with the bus operator (who would most like not be at fault for any delays or inaccurate time information) or the transit agency. Bus operators aren’t always equipped or trained mentally or physically to handle upset customers.
Do you have any other ideas about the impacts of these ITS elements on bus operators (drivers)?