Category: Chicago

Updated: 311 is back in the spotlight after 3 years

October 7, 2015 / / 0 Comments

Updated October 21: Rahm has dropped the plan to privatize 311, but explained that the offer was less about saving $1 million annually than it was to upgrade the tech. I still don’t think it was explained well enough – or challenged enough by City Council – why a privatization was the “only” way to get an upgrade worth $25-50 million, or why the upgrade would cost that much. Then, there’s still the open question as to what happened to the RFP in 2014, looking for bidders to create a new 311 system. I’m also curious if any of the nascent civic-oriented CRM and Open311 startups would have a reasonable chance at responding to an RFP or privatization effort, or if the RFP process would largely exclude new or small players. 

Last week, for budget “season” in Chicago, Mayor Rahm Emanuel proposed privatizing the 311 system – where citizens and aldermen request services from any city department, and citizens get information about city services – as a way to pay for the technology upgrade the system desperately needs.

There are over 300 service request types (codes), of which many are available to the public (the rest being for internal or aldermanic use). Here’s the full list of codes and the department that administers or manages the requests.

The topic of analyzing 311 data came up tonight at ChiHackNight, and I talked to a DePaul University Student interested in using their predictive analytics study on this rich (maybe) dataset.

I brought them up to speed on the changes made to the 311 technology system and created this “status” document to demonstrate the wild and whacky year of changes in 2012, and the stagnation since then. I’m publishing this because I also want to collect ideas and feedback about things I don’t know regarding the progress in redeveloping the tech that powers Chicago’s 311.

311 technology chronology

2012

Code for America fellows come to Chicago and work with DoIT to develop 13 service request types (codes) for Open311, a layer on 311 that enables third-party apps to submit new service requests – with photos. See what other cities have adopted Open311.

I pled with the Chief Technology Officer at the time, John Tolva, holding a new position in the mayor’s office, to enable 5 of the bicycle and pedestrian-related codes in the Open311 system, so that I can build apps for Grid Chicago, and later, Streetsblog Chicago, readers to request city services that impact the safety and quality around walking and biking.

Ben Sheldon, one of the four Code for America fellows, made SuperMayor.io, and it’s one of the few Open311-based apps that’s still working (most of the apps linked to from this Smart Chicago Collaborative blog post are dead).

2013

The City of Chicago releases an RFP to remake the 311 system (September). One aspect of operating the system I noticed that better tech could probably have a big impact on is the number of service request taken by phone: 74%!

Channels through which 311 service requests are submitted

According to the RFP issued in 2013, 74% of service requests are taken by phone. Only about 6% are done through the web.

2014

Companies respond to the RFP (I assume). Are these responses hosted anywhere? Smart Chicago Collaborative made Chicago Works For You, a dashboard that’s also  the only Chicago + Open311 map.

The RFP never made it past “Step 4” in the Bid Tracker, or, “Short List Determination”. The Bid Tracker is really unhelpful at this point, though, because it doesn’t mark the date at which Step 4 was reached.

Bid tracker for the 311 RFP

The helpful (to a point) Bid Tracker for the 311 RFP.

2015

Mayor Emanuel announces a proposal to privatize the 311 system, including the technology and the staff, to be able to pay for the tech upgrade. Emanuel says it would save the city about $1 million annually.

Aldermen don’t like this. While I haven’t read up on their specific complaints, I believe they have to do with the quality of the jobs that would exist under a private operator.

Currently the 73** employees work for the city and have benefits like healthcare and probably some retirement assistance. The new jobs could be, well, anything, and if they’re like other call centers, probably pay less and could have worse benefits.

There’s also the question of whether anyone else can actually do the same (or better) job for less money (a question that 6th Ward Alderman Roderick Sawyer raised). That means someone other than people in the mayor’s office need to be able to get a detailed look at the expenses of the 311 call center and tech.

Andy Shaw questions why the privatization proposal is coming up now: “The timing is odd because the administration recently sent an enlightened privatization ordinance to the Council for approval, so it’s logical for the city to wait until it’s analyzed, and then adopted, before embarking on new privatization initiatives” and “the ordinance has 40 aldermanic co-sponsors but hasn’t been heard in committee yet, so it’s premature to consider privatizing 3-1-1”.

Shaw suggests using the do-nothing legally-separate-entity Chicago Infrastructure Trust to upgrade the service. (The new board members Emanuel installed this year have “set an ambitious goal”, Shaw said, to convert the city’s streetlights to something more energy efficient. It would likely work by splitting the cost savings with a private contractor.

** The city’s salary dataset on the open data portal lists 56 employees with “311” in the job title. They collectively earn $3,519,732.00 annually.

Thank you to Derek Eder, Eric Sherman, George Nakhleh, and Dan O’Neil for the discussion and links.

Updated Monday, Oct. 12 to add quotes from Better Government Association’s Andy Shaw (a former investigative reporter for a TV station).

I finally heard “My best friends are bike lanes” at a meeting

August 7, 2015 / / 3 Comments
Augusta @ Washtenaw

Yes, more bikes, but keep them in the parks! Unrelated photo by Josh Koonce.

Last night at a ward transportation meeting I finally got to hear it: “My best friends are bike lanes”. AKA the plight of the motorist.

In many words, bike lanes and other kinds of infrastructure that make bicycling in a city safer and more comfortable must be impinging on driving and the needs of the motorist must be considered.

Okay, it wasn’t exactly uttered “my best friends are bike lanes”, but no one ever says that verbatim.

It went more like this: “We’re all for more biking. Biking in the park, more of that, that’s great. But you have to consider the motorist because there’s very little bicycling in our neighborhood and most of us don’t ride bikes.”

No one ever says that they oppose the act of riding a bicycle. Doug Gordon keeps a diary of the different ways these phrases are coded. They say something that sounds like the opposite: “I’m not against cycling” and “We’re not opposed to bicycle lanes”.

Yes, they want more biking…but not if it affects driving.
Well, that’s just not possible.

And we’re not even starting from a place of equality, either, regardless of how many people in the neighborhood are riding bikes versus driving cars.

No, instead, there is zero infrastructure for bicycling, and all infrastructure is optimized (er, “accommodating”) for driving. However the city staff at this meeting said there are some times, evident from their traffic counts, when bicycles made up 10 percent of traffic on certain streets in the neighborhood.

So there are people bicycling, yet are not accommodated. Driving is fully accommodated and anything less than that is essentially impinging on this motorist’s right to drive and park for free on publicly-funded streets.

Welcome back, Bloomingdale Trail

June 12, 2015 / / 2 Comments

Back to transportation service, that is.

Before it was the Bloomingdale Trail – associated parks comprising The 606 – it was the Bloomingdale Line, an elevated railroad route along Bloomingdale Avenue to serve industrial customers in Humboldt Park, Logan Square, Bucktown, and Wicker Park.

It was abandoned in the early 2000s. I don’t know when the last customer received a delivery via the line. It reopened to use for transportation on June 6, 2015, or 6/06. Now that same embankment transports pedestrians and bicyclists, in addition to providing new recreational and public space.

I’ve ridden and walked on it four times now since the opening and there are people all over the place on it. I tweeted as much last night.

On Monday, two days after opening, I filmed this 14-minute video of the entire west-to-east length and condensed it to 4 minutes.

Bicycling west to east on the Bloomingdale Trail from Steven Vance on Vimeo.

The solution to its crowding problem (I guess one of those “good problems to have”) is more. More car-free spaces. More low-stress transportation spaces. Space for walking, and space for cycling. Which we currently don’t have on the ground.

Two things I don’t like about TIF expenditures in Chicago

May 11, 2015 / / 0 Comments

Chicago Cityscape's TIF Projects map

I built a map of most Chicago TIF projects that you can filter on the fly. Type in any keyword, alderman’s name, or neighborhood and the map will re-center and zoom to the results.

1. Millions of dollars ($14.4 to be exact) has been or will be given to rich corporations, like Home Depot, to build massive stores with huge roofs and parking lots far away from where people live so everyone has to drive there. It’s highly unlikely they don’t mitigate stormwater runoff (except through temporary storage in a retention pond) or treat any of the water on site, contributing to local flooding and clogged pipes.

According to the project descriptions, property tax payers in these four TIF districts have partially subsidized the construction of over 1,903 car parking spaces and the associated ills of expansive asphalt areas and motorized traffic.

2. A massive subsidy was approved – $96 million – for McCaffery Interests’s Lakeside development on the former U.S. Steel South Works plant to build a mixed-use tower of 250 apartments in an area that has weak transit access and will take decades to fully fill out. We should instead be spending this kind of money building housing in already developed parts of the city (where there’s already amenities, or infrastructure for amenities – the Rezko land comes to mind).

What’s interesting about the Lakeside TIF project approval is that the containing TIF district, “Chicago Lakeside Development Phase 1”, has collected zero property tax revenue because there is no property in it!

Trolley on the future Lake Shore Drive

A tour bus drivers on the Lakeside development. Photo by Ann Fisher.

There are some projects I like, though. TIF has been used frequently to build affordable housing, housing for seniors, and housing for people who need assistance. 78 out of 380 projects mention the word “affordable”.

The City Hyde Park building, designed by Studio Gang Architects, will have 20% of its residential units designated as “affordable”, for families (of varying sizes) earning up to 60 percent of the area median income. The city standard is 10 percent but developers are also able to pay an “in lieu” fee so they don’t have to build the affordable units and instead can offer those units at market rates.

Other projects have a majority of affordable units.

Chicago’s TOD rule is the only reason multi-family is being built in neighborhoods

April 21, 2015 / / 2 Comments

This is the ordinance that says residential developments have to provide 0.5 car parking spaces per home, and that the minimum home size can be smaller.

How many units? At least 1,500. Here’re the 19 buildings I know about that are being built within 600 and 1,200 feet* of a Chicago Transit Authority ‘L’ station – the only areas, essentially, where multi-family housing can be developed.

Why can’t dense housing be built elsewhere? Because the most desirable living areas in Chicago – along retail streets in Logan Square, North Center, Lincoln Park, Lakeview, and West Town – are zoned for single-family use. (And ad-hoc zoning districts taking the place of community land use planning.)

How do I know popular neighborhoods are zoned for single-family use? Because Daniel Hertz’s new Simplified Chicago Zoning Map makes it easy to see. Yep, even along those dense business districts and even outside the train stations.

Do the single-family home zones contain single-family homes now? Absolutely not! Much of the buildings in areas zoned for single-family homes have everything but! The particular view of the map that Hertz uses in his blog post shows that even adjacent to CTA stations, and within 1 block, there are only single-family zones (in red). There are many multi-family buildings in these red zones.

Red areas are zoned for single-family homes only.

Red areas are zoned for single-family homes only. View the map.

What ends up happening there? Teardowns. And the Lakeview Chamber of Commerce finds believes that non-matching zoning – it matches neither the existing uses nor the needs for the neighborhood – and teardowns are going to cut into consumer spending on its lively retail streets. Lakeview is seeing a population change to families which tend to have less disposable income.

More housing in a popular neighborhood means more shoppers, more property taxes, more “boots on the ground”, more “pedestrian congestion” in front of our local businesses.

Doesn’t the ordinance make station-adjacent parcels friendly to multi-family housing because of the TOD ordinance? Yes, and no. As Hertz points out, “virtually every sizable development involves a zoning variance or planned development process that goes beyond the zoning you’ll see on the map”.

The TOD ordinance is 19 months old and working exactly as intended, building more housing next to train stations, and giving more people the opportunity to have access to affordable transportation. So it needs an upgrade to be able to do more. Since, in Chicago, zoning is our land use plan, we need the best kind of zoning rules and this is one of the best.

Imagine what the TOD ordinance could do if it were expanded. Think, making the parking requirement relief and allowing different unit sizes by-right instead of going through an arduous and expensive zoning change process. Then, expanding the rule to include more than just 600 feet (which is less than a block) from a train station – people walk several blocks to get to CTA stations, and bike even more. And, beefing up the affordable housing requirements.

Let’s do this, Commissioner Andrew Mooney. Let’s do this, housing advocates. Let’s do this, transit advocates. I’m looking at you, Latin United Community Housing Association (LUCHA), Logan Square Neighborhood Association (LSNA), We Are/Somos Logan Square, Pilsen Alliance, Metropolitan Planning Council (MPC), Active Transportation Alliance, and the Center for Neighborhood Technology (CNT).

* The distance depends on existing Pedestrian Street zoning. If the property is on a designated Pedestrian Street then the station can be up to 1,200 for the ordinance to apply, double the normal 600 feet.