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Can you rely on Metra after hearing a story like this?

February 7, 2014 / / 6 Comments

Tweet shows a different Metra line but is representative of experiences since #Chiberia began in January. 

My friend Shaun relayed this story to me about his coworker who rides Metra’s BNSF line from the Aurora/Naperville area, the commuter train in Chicagoland that carries over 300,000 people each weekday but fractions on weekends (because it rarely runs).

The train he was about to board Wednesday morning with several other people arrived and when the doors opened only one of the two sliding doors opened. The other one was stuck shut. So he “touched” it to get it to open up and the conductor yelled at him.

The conductor said “we’ve told you several times to not do that!” seemingly referring to other people who had done so, not my coworker himself. The conductor told him a guy at the last stop did that and it “broke the door.” (sounds like it already was!])

The conductor told him it would be a $500 fine if it happened again. At that point my coworker said he just shut up. When my boss tried to get on the train the conductor told him he wasn’t allowed to board! There was apparently plenty of room to get on so this was at the “conductor’s discretion.” Coworker had to wait 20 min for the next train [in single digit temperatures, no less], missed a meeting, etc…

Just completely shocked me that they wouldn’t let him on the train for pushing the door open (no sign, conductor wasn’t at the broken door to tell people not to touch it, etc.).

This started a conversation about our perceptions of Metra.

Steven: “It’s right that the new Metra CEO [Don Orseno]* wants to work on communication, but I think he needs to emphasize customer service overall.”

Shaun: “In Ogilvie Transportation Center tonight, same announcement played: ‘some trains are delayed. We will continue to update you.’

Every few minutes — no actual information. Lot of work to do I’m guessing. Wonder how many Metra people in charge ride their trains.”

Steven: “I rarely ride Metra for ‘important’ reasons (like going to work or for meetings). The last time was on the Electric to a meeting in South Shore in October.

Every time I ride I feel that the lumbering of the trains as they exit the stations (switching tracks, they sway side to side) is analogous to how Metra operates: ‘move in a slow, heavy, awkward way’.”

Shaun: “It reminds me of a novelty train ride. Like at an amusement park.

I only take it from work to home. To work is too risky. CTA is consistent (lately actually, Red Line at morning rush is so frequent I don’t even check the arrival times while walking to the station).

Kind of funny how you say you can’t rely on Metra for work or meetings, considering that’s what people use it for.

* Orseno, who’s been there for decades, said at the Metra board meeting where he was promoted to executive director from his interim position that he drives to work because the SouthWest Service “doesn’t get him to the office early enough, or home late enough” (Chicago Tribune).

However, Orseno lives in Manhattan so you can see how the infrequency would be a problem: this station only has three trains per direction per day. Remember from my previous post that Chicago rapid transit service has only shrunk since 1950. I wonder what he can do about that…

Chicagoland transit funding has no traction

February 7, 2014 / / 2 Comments
Two maps showing the extent of the rapid transit network in 1950 and 2010.

I reviewed Metropolitan Planning Council’s short and easy-to-read report about existing funding conditions of Chicagoland transit (CTA, Metra, and Pace) for Streetsblog Chicago. It was more eye-opening that I expected, mainly because I didn’t realize how poorly we fund transit here compared to cities nationwide and around the world.

The bit about only Atlanta spending less than Chicago when you compare our regions’ funding levels to what it was 20 years ago really caught some people’s attention.

The other part of the report, co-authored by Yonah Freemark (who also writes the blog The Transport Politic), that got some attention was the above map that showed how the Chicago region had more rapid (frequent) rail transit in 1950 than 2010. Lower mileage and funding over the past three decades meant fewer riders – that part is obvious and has been known to me, transit planners and managers. But this much? I had no idea.

My tweet about this map – to which Eric Fischer, Mapbox map designer and map historian responded with a map from one of the predecessor departments* of the current Chicago Department of Transportation – was retweeted ten times and clicked on over 100. That more than 70% of Chicagoland workers drive to work alone is not surprising given that our rapid transit network is built around rush hour service to downtown, where a minority of jobs are located.

* The department name on the map, published in 1939, is listed as Department of Subways and Traction, headed by commissioner Philip Harrington. This became the Department of Subways and Superhighways. The map shows two cross-Loop (east-west) subways linking Michigan Avenue businesses and intercity electric trains (that travel south, southeast, and near southwest) with the Union and Northwestern train stations (where people board trains to the west, northwest, north, and southwest).

Car parking really is the root of all of Chicago’s transportation ills

January 27, 2014 /

Two pools! Read more about the Maryville Hospital site proposal from JDL Development.

Parking has a greater effect on new traffic impacts in a dense neighborhood, more than bike lanes, more than road diets, and more than the number of people who live or will move there.

Yet we require so gosh darn much of it in Chicago! A developer who proposed a 25-story residential tower in Uptown, one block from the lakefront, essentially said that parking is a waste. He’s already proposing the lowest without a special ordinance that favors (singles out) his development.

 

I think that Streetsblog Chicago, where I work, could have a part-time writer dedicated to new property developments and parking issues. But for now it’ll stay my beat!

How Chicagoans commute map: An interview with the cartographer

January 24, 2014 / / 0 Comments

Chicago Commute Map by Transitized

A screenshot of the map showing Lakeview and the Brown, Red, Purple and Purple Line Express stations.

Shaun Jacobsen blogs at Transitized.com and yesterday published the How Chicagoans Commute map. I emailed him to get some more insight on why he made it, how, and what insights it tells about Chicago and transit. The map color-symbolizes census tracts based on the simple majority commuting transportation mode.

What got you started on it?

It was your post about the Census data and breaking it down by ZIP code to show people how many homes have cars. I’ve used that method a few times. The method of looking up each case each time it came up took too long, so this kind of puts it in one place.

What story did you want to tell?

I wanted to demonstrate that many households in the city don’t have any cars at all, and these residents need to be planned for as well. What I really liked was how the north side transit lines stuck out. Those clearly have an impact on how people commute, but I wonder what the cause is. Are the Red and Brown Lines really good lines (in people’s opinions) so they take them, or are people deciding to live closer to the lines because they want to use it (because they work downtown, for example)?

The reason I decided to post the map on Thursday was because while I was writing the story about a proposed development in Uptown and I wanted  information on how many people had cars around that development. As the map shows, almost all of Uptown is transit-commuting, and a lot of us don’t even own any cars.

What data and tools did you use?

I first used the Chicago Data Portal to grab the census tract boundaries. Then I grabbed all of the census data for B08141 (“means of transportation to work by number of vehicles available”) and DP04 (“selected housing characteristics”) for each tract and combined it using the tract ID and Excel’s VLOOKUP formula.

Read the rest of this interview on Web Map Academy.

Wayfinding signs at Van Buren Street Metra station are incomplete

January 13, 2014 /

New RTA interagency transfer signage near Van Buren Street Metra Electric station

“B” marks a new bus boarding area near the Van Buren Street Metra Electric station.

The Regional Transportation Authority has spent $2 million to improve wayfinding between CTA, Metra, and Pace train stations and bus stops in a needed effort to connect newbies and long-time residents to their next transfer.

Some of the signs need to show better information, though. The RTA installed signs at the Van Buren Street Metra Electric station at Michigan Avenue that create “bus loading groups,” similar to bus bays at suburban park & rides.

It works like this: you come across the nearest bus stop – I happened upon boarding area B – hoping to find the route you need. Instead, though, that route stops at boarding area A. The sign at boarding area B points you in the direction of A and from where you stand you can see a sign that identifies A.

RTA’s signs have two issues. First, they don’t tell you that boarding area C is across the street – unless you inspect the small map – and instead point you in the direction of A (from B). If you walk in the direction of the arrow from boarding area B you will not run into boarding area C or a sign that tells you where to cross the street in order to access C.

The first issue creates the second problem: by reading and relying upon the sign’s text you can’t know at which boarding area, A or C, you should board a bus route that stops at both boarding areas. (Those who also study the maps on another side of the sign will have better luck.) That’s because the same route operates in both directions and if you’re not familiar with the route, you won’t know which direction takes you towards your destination.

New RTA interagency transfer signage near Van Buren Street Metra Electric station

Both boarding areas A and C will get you on the 3, 4, J14, and 26, but only the map on the other side tells you which direction they go. Also, while the arrow points in the direction of boarding areas A and C, only the map tells you that A is across the street.

The fix seems an easy one. First, point the arrows on A and B across the street instead of north or south towards B or A, and add an intermediary sign along the walking path that communicates that “boarding area C is across the street.” Then, update the signs to indicate which direction the bus routes are going so that travelers are assured they need to visit C across the street for King Drive buses going towards Bronzeville or A for King Drive buses going toward Streeterville.

The RTA has installed other signage in this program at 95th and Western (CTA & Pace), Joliet Union Station (Metra & Pace), and Davis Station in Evanston (CTA, Metra, & Pace).