Category: Transit

My experience with Divvy today: smooth and slow

Trading one bike for another.

In short, the functionality was everything I expected it to be.

Read more about the Divvy launch on Streetsblog Chicago here, here, here, and here (all posted today). 

I biked to the station at Damen Ave & Pierce St (Damen Blue Line station), locked my WorkCycles Fr8 to a potential sucker pole (it still had its bolt), grabbed my tote bag from its basket and stuffed that into the oddly shaped carrier on the Divvy bicycle. I inserted my key into the slot and waited for the green light. I only saw yellow. It was either never going to turn green on this bike, or I didn’t wait long enough. I tried the next bike and it unlocked.

To undock, lift the bicycle by its saddle and pull backwards. I adjusted the seat to its maximum. I also adjusted the quick release because someone had loosened it so it wouldn’t tighten the seat post. Off I went, through the congested streets of Wicker Park.

I wanted to hit up every dock on my way to my destination: Eckhart Park. My friend told me this station wasn’t there although the map said a couple of days ago it was there. Divvy’s spokesperson, Elliot Greenberger, told me it was moved from the corner of Chicago Ave & Noble St to inside the park (east of the field house) for traffic safety reasons that he didn’t specify in the quick email. The station was offline.

On the way I stopped at the station outside the Walgreens at Wood St & Milwaukee Ave. I returned my bike and checked it out less than 5 seconds later – this is called docksurfing (thanks Doug). I biked over to the next station on the way to the park: Noble St & Milwaukee Ave.

Rebalancing by removing bikes from this station to take them to another. 

There was a guy here with one of the blue Sprinter vans loading bikes into the van. I asked if he was rebalancing. Yep. I asked how many could fit inside: “22 if I’m lazy, or 24 if I play Tetris right”. He asked me what I was doing and I said I was trying Divvy for the first time. He said “Have a great ride!” Aw, how nice.

I found the station at Eckhart Park just as it started raining. But like most storms this week, it stopped raining after 5-10 minutes. I got nervous because I didn’t know when I checked out this bike and I didn’t want to run over my free 30 minute period. I’ll have to pay better attention next time and perhaps get this kitchen timer on a rope (it has a magnet, too; thanks for the idea, Robert).

I biked the Divvy steed over Noble Street’s potholes, cracks, and bumps, with extreme comfort and agility. My WorkCycles Fr8 isn’t this comfortable (except it better matches my height). The aluminum frame and wide Schwalbe tires wonderfully absorb bumps. I docked the bike, then sat on it and texted a few more people about how cool Divvy is. After a couple minutes, I checked out the same bike and rode it back over to Damen Ave & Pierce St. I traded back to my Fr8 and came home.

The awkward carrier, but it held my tote bag.

Whining about the bike as being heavy is uncalled for: many of the bikes people ride in Chicago are within 25% of the weight of a Divvy (which is around 45 pounds). Think about all those vintage Schwinns people are riding: they weigh the same yet Divvy rolls so much smoother and more comfortably and it won’t flat as often. Then there’re the mountain bikes from department stores like Walmart and Target. Those have no consideration of longevity, efficiency, or “weight savings”: they’re just as heavy and wear out within a year. The Divvy bike, I believe, is the first universally-designed setup I’ve seen. Bicycle shops will be doing themselves a service to stock the closest-feeling bike as some Divvy members are going to migrate to owning their bicycle and will seek the Divvy equivalent.

What I dislike about the Divvy bicycles is its low gearing. My average speed was less than 10 MPH while on my Fr8 it’s just over 12 MPH. Whatever. In most places in Chicago, you shouldn’t be going fast because you won’t be able to spot and anticipate all the drivers who have inattentional blindness and won’t see you before dooring you or swerving into your path.

(Whet thinks he hit 15 MPH, which I told him I doubted, but I would love to have a Divvy race with him!)

I saw one other person riding a Divvy on my short (less than 45 minutes) journey on Divvy in Wicker Park and around Eckhart Park. 

An app that shows real-time availability is available in Cyclefinder, but the Divvy staff didn’t promote this until people inquired on Twitter and Facebook. The app was updated by the Divvy hardware vendor on June 21 to include the Chicago system in the iTunes App Store and Google Play Store, but you had to search for “divvy” to find it and since it wasn’t branded as “Divvy” I bet a lot of people avoided installing it.

You can also buy and download my app, the Chicago Bike Guide, which has Divvy station location integrated (read how). However, I must warn you that it’s already slightly out of date and I’m working on fixing this. I’m also working on real-time availability as I’ve just discovered the API. This is going to take me at least a week.

Don’t forget there’s a hidden bell by your left thumb. 

Updating street life on Milwaukee Avenue

Photo of the new on-street bike parking corral at Revolution Brewing (2323 N Milwaukee Avenue) in Logan Square, less than 10 hours after being installed. 

First, Revolution Brewing now has 20 (or more) new bike parking spaces in what used to hold about two cars. Kudos to that awesome restaurant and brewery for working through the arduous process with the Chicago Department of Transportation and Alderman Moreno (who likely helped with the transfer of the metered car parking spaces). CDOT’s Scott Kubly admitted to having a bad process for businesses who want to install their own bike parking.

Wicker Park-Bucktown SSA had issues after the first round of bike racks we* installed in 2011. We donated the bike racks to the city for them to install at mutually agreeable locations at which they marked the spot for the contractor. We wanted to repeat the process in 2012 and bought the racks but they couldn’t be installed because CDOT, accepting the racks as donations in 2011 said that that wasn’t the right process and couldn’t do it again. So they had to figure out a new process. The racks were manufactured and delivered in 2012 to CDOT but weren’t installed until April 2013. Before the fix came in April 2013, we were going to have to go through the most basic process of buying a permit for each one (for $50) and then pay to have them installed ourselves.

The fix was great for the SSA, and I’m glad CDOT was able to make it happen: they got IDOT to amend the existing bike parking contract to allow the contractor to install non-city-paid-for bike racks. (This was the issue for the 2011 racks.)

Second, I’m proposing that private automobile traffic be banned on Milwaukee Avenue from Paulina Avenue to Damen Avenue. It would be better for the residents, and the businesses, and would encourage more cycling in the neighborhood, as well as surrounding neighborhoods having residents who would bike on Milwaukee Avenue if it was safer (there’s a big dooring and general crash issue). I reference the single, car-free block on Nørrebrogade in Nørrebro, Copenhagen, Denmark. One single block (plus bikeway and pedestrian-way improvements on the other blocks) and car traffic goes down but bus and bike traffic go up.

What Milwaukee Avenue looks like every afternoon. 

What Milwaukee Avenue could look like every afternoon. 

* I volunteer on the transportation committee, since about May 2011.

What people will say when Ventra comes out

Ventra is not a replacement for the Chicago Card and Chicago Card Plus. It’s a single card that replaces the following fare media*:

  • Transit Card (pay per ride)
  • 1-day pass
  • 3-day pass
  • 7-day pass
  • 30-day pass
  • 30-day reduced fare pass for seniors 65+ and customers with disabilities
  • U-Pass
  • Chicago Card (pay per ride, linked to personal credit/debit card)
  • Chicago Card Plus (pay per ride or 30-day pass, linked to personal credit/debit card)
  • Military Service Pass
  • There might be another pass type I’m forgetting

When people see how simple this really is, and how not inconvenient Ventra makes it for them and for CTA to administer, they will be shocked. You’ll hear things like:

“I can use my credit or debit card now to pay for passes at every vending machine?”

Previously, only certain stations had the correct vending machine. O’Hare airport is notorious for having three vending machines, none of which do the same thing but that do have overlapping functions.

“I can buy a 1-day or multi-pass at all 145 train stations, and not just at Walgreens or CVS, who tend to sell out? And with a credit or debit card?”

Yep. Isn’t that convenient?

“So you’re saying that when school is out and my U-Pass doesn’t get me unlimited free rides until the next semester, I can just hit up one of these 2,000+ retail locations and throw $20 – cash or credit, no difference – on there, or add a 3-day pass because I’m running around for internship interviews?”

Yes, that’s what I’m saying.

“Boarding this bus is way faster now that everyone has a contactless card. And this only took $5 at the vending machine, a 2 minute phone call after which I got that $5 back?”

You can even register online with your smartphone.

* Paper 1-day passes will be available. A single-ride paper ticket will be available.

SFO airport showed me some cool planes

I flew on Virgin American to Portland, Oregon, last year and had to stop in San Francisco on my return journey to Chicago. The layover was over 2 hours long, and I spent that time relaxed in the new Terminal 2. The terminal has great window coverage of the airfield.

I saw for the first time an Airbus A380, the largest of the so-called jumbo jets (is that phrase even used anymore?). It was flown by Lufthansa (see photo).a

I also saw a lot of Boeing 747s from different airlines, including United, OneWorld, Star Alliance, British Airways, and Cathay Pacific. I may have seen a Chinese airline.

I also saw President Barack Obama land in Air Force One. I recognized the plane from far away, as it was coming in for landing, but I wasn’t completely sure until it touched down. My camera was probably hanging around my neck; I was too dumbstruck to do anything about it. After it landed and I was positive that Boeing 747 was flown by the United States Government, I walked around the terminal until I could see it.

The plane had been parked far away from a terminal, near a hanger and two C-17 military cargo planes.

American airports should have viewing platforms. Not just plane spotters like to photograph them. Amsterdam Schiphol (AMS) airport has a viewing platform and there was over 50 people up there, including lots of families.

Metra finally updates its marketing strategy

Photo of a new billboard by John Greenfield. 

My Streetsblog Chicago partner John Greenfield writes about Metra’s new push to get more riders: free tickets.

The transit agency will be giving away two free tickets to any destination in the system to 500 people per week for fourteen weeks – a total of 14,000 tickets, good for the next 90 days. The recipients, who must be 18 or over, will be randomly chosen from those who register at MetraRail.com/TestDrive.

While there doesn’t seem to be any method for preventing current Metra riders from scoring free tickets, the hope is that the lion’s share of the winners will be newbies. To promote the giveaway to people who currently commute by car, the agency is spending roughly $390,000 on marketing, including billboards visible from expressways and radio spots in English and Spanish following traffic reports and gas price updates, as well as Internet advertising. The billboards emphasize the financial, time-saving and relaxation benefits of making the switch.

It’s about time that Metra got serious with its marketing and used messages that actually sell the service. Focusing on the kind of marketing that actually convinces customers – of any product or service – is the right move. That focus? Our product costs less than the alternative.

Metra’s current marketing consists of boring-looking billboards on its tracks as they cross expressways with things like, “Fly to work”, “We’re on time, are you?”, and “Easy come, easy go” (what does that even mean?).

There was no call to action, and no information for drivers to respond to immediately (or when their call is stuck in bumper to bumper traffic).

An example billboard over the Kennedy Expressway, south of Grand Avenue. This sign says “Easy come, easy go”.