The Chicago Way is as much about the process as it is about the result. This story involves what happens when you can’t provide accurate information about a street inspection in the tracking system that has been built, effectively making a group of potholes disappear.
I submitted a pothole report via the Chicago open 311 system – assigning it service request #13-00420100 – on April 12, 2013 for 1653 N Milwaukee Avenue near Red Hen Bakery and Athletico. Three days later the inspection found no potholes and the request was closed.
The website or the Chicago 311 system seemingly could not provide a better answer. Certainly dismissing the existence of potholes is the wrong response. There’s no hope for the future in this response. Maybe there’s a plan to resurface this block. This could be the opportunity to inform a concerned citizen. Instead, the response told me I’m wrong.
Fast forward to now and the situation has devolved. Potholes have gotten a little bigger and they’ve spread as if the street is diseased. What also sucks is that this problem will probably persist for at least another year from my report (unit April 2015) because the hot asphalt plants are going to shutdown soon.
This reminds me of that Chicago maxim: “We don’t want nobody that nobody sent.” Or Metra, that the trains would be on time if they didn’t have to stop to pick up passengers.